South African Airways Cargo (SAA Cargo) has introduced a new ‘Pet Lounge’ facility for domestic pets Cargo OR Tambo International Terminal in Johannesburg.
The Pet Lounge started operating from 1 October and is designed for the pets’ comfort and safety. SAA Cargo says it ensures they experience a stress-free environment during their journey as it minimises any environmental factors likely to cause distress.
SAA Cargo’s general manager, Tleli Makhetha says: “This milestone is a welcome service enhancement and demonstrates our commitment to improving the handling of domestic pets. We pride ourselves in providing a value-added service in an effort to cater for the needs of our customers.”
SAA Cargo says a priority as a pet-moving company is the peace of mind it gives customers through the nature of their service, which assures them their pets are left in an animal-friendly environment.
The Pet Lounge is manned by a specialised team who provide handling and co-ordination services, making sure every travelling pet enjoys the comfort and a hygienic environment while waiting to be escorted on board their flight.
Makhetha adds: “The hands-on approach highlights our resolve to care about the welfare of live animals that are processed through SAA Cargo’s facilities.”